Offshore Call Centre-A Startup for Successful Business

By: Sandra Jones :: In: Customer Service :: On: 06/29/2009 :: Votes: 0 :: Rated: N/A

An offshore call centre is type of call centre where a company employs manpower from another country to handle their calls or customer support services.
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Inbound Customer Service- A Key to Successful Business

By: Sandra Jones :: In: Customer Service :: On: 07/20/2009 :: Votes: 0 :: Rated: N/A

Today many companies outsource their inbound customer services to an offshore call center.
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Market Research: A Key Element Of Call Center Business

By: Sandra Jones :: In: Customer Service :: On: 08/11/2009 :: Votes: 0 :: Rated: N/A

Market research is a part of business research and is generally divided into two categories business-to-business market research and consumer market research.
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The Way Forward: BPO Services

By: Sandra Jones :: In: Customer Service :: On: 08/19/2009 :: Votes: 0 :: Rated: N/A

It’s a proven fact now that making your business reap the benefits of specialized agents answering your calls always make a difference to your turnover.
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Why Do You Need BPO?

By: Sandra Jones :: In: Customer Service :: On: 08/19/2009 :: Votes: 0 :: Rated: N/A

BPO, or less popularly, Business Process Outsourcing, is making use of an external service provider to take care of your business needs.
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Telemarketing Services- Effective Tool For Call Centres

By: Sandra Jones :: In: Customer Service :: On: 08/11/2009 :: Votes: 0 :: Rated: N/A

Telemarketing is the most popular, flexible, dynamic, effective marketing technique available. Telemarketing services are surveys carried out via telephone for both large and medium sized companies.
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Evolution of Business Process Outsourcing Industry

By: Sandra Jones :: In: Customer Service :: On: 09/03/2009 :: Votes: 0 :: Rated: N/A

Two decades ago, who would have thought that a simple task of answering telephone would expand to a $5 billion plus business? The answer to this is business process outsourcing.
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Things To Know About BPO Business

By: Sandra Jones :: In: Business :: On: 09/10/2009 :: Votes: 0 :: Rated: N/A

BPO is the process of transferring an organization’s repeated non-core and core business processes to a service provider to achieve cost reductions and improve service quality.

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The Insides of an Inbound Call Center

By: Sandra Jones :: In: Business :: On: 09/10/2009 :: Votes: 0 :: Rated: N/A

The inbound call center is a hub of activity. It is a scene of many battles fought and won. Inbound call center agents fight it out everyday to meet targets set by clients.
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