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Let Frank Cardia tell you how to get referrals

By: Frank Cardia :: In: Customer Service :: On: 11/14/2008 :: Votes: 0 :: Rated: N/A

No one knows referrals like frank cardia.
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What It Takes To Start A Call Centre Business

By: :: In: Customer Service :: On: 06/29/2009 :: Votes: 0 :: Rated: N/A

Today, any young entrepreneur who is getting into call centre business should understand that, he is entering into a commodity- like business.
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Offshore Call Centre-A Startup for Successful Business

By: Sandra Jones :: In: Customer Service :: On: 06/29/2009 :: Votes: 0 :: Rated: N/A

An offshore call centre is type of call centre where a company employs manpower from another country to handle their calls or customer support services.
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Call Centre Services in India- Know Why India Is The Most Preferred Destination?

By: :: In: Customer Service :: On: 07/20/2009 :: Votes: 0 :: Rated: N/A

India is one of the most preferred nations for call centre services all over the globe.
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The Scope of BPO Industry

By: :: In: Customer Service :: On: 07/20/2009 :: Votes: 0 :: Rated: N/A

Now-a-days the global economic scenario has gone haywire. Most of the youngsters are worried about job cuts and economic recession.
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How To Generate Leads In a Call Center Business?

By: :: In: Customer Service :: On: 07/20/2009 :: Votes: 0 :: Rated: N/A

Generating a lead for BPO is often the toughest jobs; very often it takes a lot of hard work and patience. Even the right tools play a prominent role to generate leads.
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Inbound Customer Service- A Key to Successful Business

By: Sandra Jones :: In: Customer Service :: On: 07/20/2009 :: Votes: 0 :: Rated: N/A

Today many companies outsource their inbound customer services to an offshore call center.
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Market Research: A Key Element Of Call Center Business

By: Sandra Jones :: In: Customer Service :: On: 08/11/2009 :: Votes: 0 :: Rated: N/A

Market research is a part of business research and is generally divided into two categories business-to-business market research and consumer market research.
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The Way Forward: BPO Services

By: Sandra Jones :: In: Customer Service :: On: 08/19/2009 :: Votes: 0 :: Rated: N/A

It’s a proven fact now that making your business reap the benefits of specialized agents answering your calls always make a difference to your turnover.
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Why Do You Need BPO?

By: Sandra Jones :: In: Customer Service :: On: 08/19/2009 :: Votes: 0 :: Rated: N/A

BPO, or less popularly, Business Process Outsourcing, is making use of an external service provider to take care of your business needs.
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